Terms and Conditions

Please read the following terms and conditions carefully. This Agreement sets forth the terms of sale for all merchandise purchased by you (Buyer) from The WorkRoom LLC (Seller).

Payment

We accept all major credit cards and PayPal. Accepted payment methods include: PayPal, Google Check Out, VISA, MasterCard, American Express and Discover. Orders requiring multiple shipments will be charged the prorated balance for each separate delivery. Seller does not accept any orders on COD terms. 

Your credit card will be charged when your order is processed.

The WorkRoom LLC will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, TheWorkRoom will process your payment at the time your order is placed. Orders can be cancelled any time before shipment unless it is a made to order or specialty item. All made to order items and Pindler/Scalamandre backorders cannot be cancelled once approved by customer as a matter of the manufacturer's policy.

The seller is required by law to collect sales tax on all orders delivered to destinations within the US that require state sales tax. The buyer is responsible for checking local laws to determine if they are subject to any additional sales and use taxes or duties.

Order Acceptance and Cancellations

All orders are subject to Seller’s acceptance and standard audit procedures. Errors in arithmetic and pricing are subject to correction.  Errors in quantities and minimums are also subject to correction.  In the event Buyer does not approve a correction, Seller reserves the right to cancel the order and refund Buyer’s charges.   

Orders are subject to Seller’s ability to deliver the specified merchandise. If at any time, for any reason, Seller determines that it is unable to deliver the purchased items, Seller may elect to cancel the order if Buyer and Seller are unable to agree on acceptable substitute items or new delivery schedule.

Buyer may not change or cancel a custom order without Seller’s acceptance. In the event Buyer requests a change or cancellation, Seller will determine if the request can be accommodated and if so, if there are any fees or penalties associated with fulfilling the request. Buyer shall be solely responsible for all penalties and fees associated with any change.

Seller does not ship orders “on approval” by Buyer. Buyer is solely responsible prior to the placement of any order to determine that the colors, patterns, fabrics, design, dimensions, and characteristics of all items are as desired. Due to the fact that computer monitors exhibit wide color variances, Seller is not responsible for the color representation of any photograph viewed over the Internet.

Please note that some of our products have minimum order requirements or order increments. If these requirements aren't met when placing your order, we'll either update your order with a new invoice to meet the minimum or give you the option to cancel. Our goal is to make sure you get exactly what you need, without any hassle.

Pricing policy

Prices shown on the Site are exclusive of taxes or VAT. If you are shipping within the USA, local sales tax will be collected where required. No other tax or import duty will be applied to orders shipped within the USA.

The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of technical error or discrepancy.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from outside the US will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL, FedEx, UPS or an import broker appointed by you. We recommend you contact your local customs authority to determine the land cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Delivery

Seller will provide an estimated delivery date at the time of order acceptance. Most orders are shipped within 24 to 72 hours after order acceptance. This is only an estimate. Seller is unable to guarantee delivery times and cannot be held responsible for delays or changes to this schedule. Title to all merchandise passes to Buyer at the time the merchandise is consigned to the delivery service. Seller shall insure all goods and assist Buyer in making claims in the event any items are damaged during shipment. If Buyer misses a delivery appointment, Buyer may be subject to an additional redeliver fee imposed by the delivery service.

Seller is not responsible for any damage to Buyer’s home resulting from delivery; Buyer shall make any such valid claim directly to the delivery service.

Buyer must inspect each item immediately upon delivery. All damage, scratches, chips, tears or soil must be noted and reported to Seller within five business days.  For any items with substantial damage, Buyer is instructed to refuse delivery.

Warranties

Seller shall honor the terms of the warranty provided by the manufacturer to the original Buyer from the date of factory shipment. Seller shall assist Buyer, when possible, in making any warranty claims. Defects caused by abuse, negligence or damage are not covered. This warranty provides you with legal rights, and you may have other rights which vary from state to state. 

For orders shipping outside the US:  TheWorkRoom LLC offers no warranty service for orders shipped Internationally. All International orders are final, no returns or exchanges will be accepted. All vendor warranties are considered null and void without exception.

Seller is not responsible for color and grain variations in wood, leather, grass cloth and other natural products. Certain inconsistencies should be expected and add to the character of the merchandise. Seller is also not responsible for dye lot variations and cannot guarantee exact matches between similar items. Seller is not responsible for warranty claims denied by the manufacturer.

Returns

All fabric and wallpaper orders are custom-ordered and are not returnable. We will accept returns due to manufacturer defect or shipping damage. All damage claims must be made within 15 business days of receipt. We will not accept any claims made after this period. All returns require a return authorization from the seller. No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung.  Please be sure to inspect your order upon delivery before cutting or using the item.

Refunds and Credits

All refunds and credits authorized by Seller will be promptly processed and issued within two weeks. In the event Buyer is required to return merchandise, Seller will not process the credit until the merchandise is received and inspected. Payments originally made by credit card shall be refunded by issuing a credit to the same card.

Miscellaneous

This Agreement shall be governed by the laws of the State of Nevada, and Buyer and Seller agree that the jurisdiction for all claims resulting from this Agreement shall be Clark County, Nevada. The prevailing party shall be entitled to reasonable attorney's fees.

This Agreement supersedes any and all prior Agreements between Buyer and Seller, including any verbal or written representations.